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Mis-sold PPI Claims FAQ

Mis-sold PPI? Read our FAQsHere are some common questions and answers about mis-sold PPI.

If your question is not answered here, please use the form at the bottom of the page and one of our team will get back to you as soon as possible.

What is Payment Protection Insurance (PPI)?

Payment Protection Insurance is insurance which is taken out with a loan or a mortgage to protect the Borrower if for some specified reason they are unable to make their payments on the loan, for example if they become ill incapacitating them from work or lose their job.

For this reason, it is sometimes known as ‘Accident, Sickness and Unemployment Insurance" (ASU).

Have I been mis-sold PPI?

In recent years, according to the Office of Fair Trading (OFT), there has been widespread mis-selling of PPI by Banks and other Lenders.

Examples of mis-selling include;

1) You have been sold PPI that is substantially overpriced. Many banks and Lenders have sold PPI to Borrowers that represents, in some cases, up to 40% to 50% of the value of the loan. This is in contrast to many PPI products on the market place, which can be taken out for monthly payments over the term of the loan often representing less than 5% of the loan.

2) The Lender did not undertake a proper "fact find" of your financial situation, in which case a PPI product was sold to you which was inappropriate for your needs.

3) The Lender may have said to you that the PPI was compulsory and you would not receive the loan unless you took out the PPI, when in most cases this is incorrect and it is generally optional.

4) You may have been sold PPI that was clearly not appropriate for your needs; for example if you are unemployed or retired, there would be no reason to insure against losing your job and similarly, if you are self employed, the employment provisions of most PPI policies do not apply.

5) You may have been sold PPI when you already received full company sick pay at work, making the need to insure against sick leave from work unnecessary.

6) You were sold PPI and the lender received a secret commission and contrary to law, failed to disclose or account to you for this.

7) You may have been required to take out a further loan to pay the policy up front, increasing your monthly payments and increasing unnecessarily the cost of the PPI when many PPI providers will accept monthly instalments over the term of the loan.

Can I make a claim?

You can make a claim if you were sold a PPI policy at any time in the last 15 years.

What can I claim for and how much can I claim?

If successful in your claim, you are entitled to claim back all of the PPI premium that you have paid, including any interest you have paid. You may also be entitled to receive an account of any secret commission that the Lender was paid by the insurer on the policy that they did not disclose to you. You are also entitled to claim interest on any monies you are owed and should not have paid.

What do I have to pay?

With PPI Claims For You, NOTHING. As solicitors we offer a "No Win, No Fee" and "Win, No Fee" service. This means that if you do recover compensation you will receive it in full, 100% without deduction. Our charges are paid by the Lender who you claim from. They are obliged to do this by law and therefore we do not need to make any deduction on your compensation. If, for whatever reason, you do not recover compensation, we will not charge you anything.

How long will it take?

Generally, the speed at which your claim may be settled depends on how promptly the Lender replies and negotiates with us. We find that most claims can be processed within a matter of months. At PPI Claims For You we pride ourselves on our speedy service as many of our former clients can attest to (please visit our Testimonials page).

What does "No Win, No Fee" actually mean?

It is simple: if you do not succeed in your claim, you pay nothing. For more information please read our "No Win, No Fee" Section.

Will I have to fill out loads of paperwork?

No, we will be able to do most of the necessary paperwork for you. You will have to check the details of your claim before it is submitted, but we will assist you with this.

For no obligation advice, call free on 0800 092 1443 or fill in the form and we'll call you back.


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